Returns and refunds
Every set at EveryLuxe Studio is handmade, and most designs are one of a kind. Please read this before you order.
Cancel within 4 hours
You can cancel for free within 4 hours after we confirm your payment. If we haven't received your payment, we don't process the order, so there's nothing to cancel.
After 4 hours we can't accept cancellations or returns. We can still consider a full or partial refund in the cases below, so please choose carefully before you order.
Returns
Press-on nails are personal-care items. We don't accept returns or exchanges once a set has been opened, tried on or worn. We also don't take back sets that are still unopened.
Sizes
Each design comes in Small, Medium or Large, and you pick the size. Check the size guide on the product page. If you're unsure, ask us in chat before you order.
A set that doesn't fit isn't a reason for a refund. We don't offer resizing or size exchanges.
When we can help
Message us on Messenger if:
- we sent the wrong design or the wrong size
- nails are missing from your set, or kit items are missing (if your set includes any)
- nails or charms arrived broken or damaged, or you spot a defect on arrival before any wear
- your parcel was lost before it reached you
What we can do
We can send a matching set if one exists. Most sets are one of a kind, so that isn't always possible. If we can't remake the design or it's not in stock, we offer store credit toward another set.
If you'd rather have your money back, we refund you in cash to the same InstaPay or GCash account you paid from.
If only a few nails are missing or damaged, we may offer a partial refund. We decide case by case, and the amount depends on how many nails are affected.
We refund your shipping fee too when the problem is our mistake. That means we sent the wrong design or size, or your parcel was lost before delivery. For anything else, shipping isn't refunded.
What we can't cover
- change of mind
- a size you chose that doesn't fit
- damage from applying, wearing or removing the nails (glue, filing, prying)
- small natural differences between handmade sets and the photos
- delays in transit
- a wrong address given to us
- loss caused by the local courier's handling (we'll help you file a claim with the courier)
How to make a claim
Check your order as soon as it arrives. If something is wrong, tell us right away, and no later than 48 hours after delivery.
Please send an unedited video of you opening the package, with the tracking number clearly in shot. Once a parcel leaves us we can't see what happens to it, so the video is our only record. Without it we'll still try to help, but there may be little we can do.
To send your claim, message us on Messenger.
Refunds
Once we approve a cash refund, we send it to the same InstaPay or GCash account you paid from, within 3 business days. If it hasn't reached you by then, message us on Messenger.
Store credit can be used toward another set.